Welcome to the Quarry Glow Frequently Asked Questions page. We’ve put together answers to some of the most common questions about our products, orders, shipping, returns, and more.
If you need additional assistance, please refer to our policies or reach out to our customer support team.
1. How long will it take to receive my order?
Orders are typically delivered within the following estimated timeframes:
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Order Handling: 1–2 business days, Monday–Friday
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Transit Time: 5–8 business days, Monday–Friday
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Estimated Total Delivery Time: 6–10 business days
Orders placed before our 5:00 PM EST Monday–Friday cutoff will be processed according to our standard handling schedule.
For complete shipping information, please review our Shipping Policy.
2. Do you offer free shipping?
Yes. Quarry Glow offers free shipping on all orders within the United States. There is no minimum purchase required to qualify for free shipping.
For additional shipping details, please review our Shipping Policy.
3. Where is Quarry Glow located?
Quarry Glow is an online-only business serving customers throughout the United States. We offer a curated selection of products and ship orders directly to customers within our available shipping region.
4. What happens if I receive a defective product?
If you receive an item that is defective, damaged, or incorrect, please contact our customer support team as soon as possible.
Eligible defective, damaged, or incorrect items may be returned, and Quarry Glow will cover the return shipping costs.
For complete requirements and instructions, please review our Refund & Return Policy.
5. Can I cancel my order after placing it?
Yes. We provide a 24-hour cancellation window.
If you need to cancel your order, please contact our customer support team as soon as possible. Once an order has entered processing, cancellation may no longer be possible. Orders that have already been shipped cannot be canceled, but they may be eligible for return after delivery under our return policy.
6. What is your return policy?
Quarry Glow offers a 30-day return period beginning on the date your order is delivered.
To qualify for a return, items must generally be:
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Unused and unworn
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In their original condition
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Returned in the original packaging
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Returned with all applicable tags and accessories
There are no restocking fees for eligible returns.
For complete return requirements and instructions, please review our Refund & Return Policy.
7. When will I receive my refund after returning an item?
Once your returned item has been received and inspected, your refund will be processed if the return is approved.
Approved refunds are initiated to the original payment method within up to 7 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
For more information, please review our Refund & Return Policy.
8. Do you offer any warranties or guarantees?
Eligible purchases are covered by our 30-day return period and applicable protections outlined in our Refund & Return Policy.
For complete details regarding defective, damaged, or incorrect products, please review our Refund & Return Policy.
9. How can I contact customer support?
If you have a question about an order, product, return, shipping, or another matter, please reach out through our available customer support channels.
You can also review the information provided throughout our website and policies for answers to common questions.
10. Do you ship internationally?
No. At this time, Quarry Glow ships exclusively within the United States.
We do not currently offer international shipping.
11. Do you have a physical store?
No. Quarry Glow is an online-only store.
Operating online allows us to provide competitive pricing and offer a wider selection of products to our customers.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are available.
If you are interested in placing a larger order for a business or organization, please contact our customer support team for additional information regarding availability, pricing, and order details.
13. How do I exchange a product?
Eligible products may be exchanged for another available size, color, or product, subject to our return and exchange requirements.
For complete exchange instructions and eligibility requirements, please review our Refund & Return Policy.
14. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number when tracking information is available.
Quarry Glow ships orders using carriers such as USPS, UPS, and FedEx. You can use the tracking number provided in your shipping confirmation to monitor your shipment through the applicable carrier.
Please keep in mind that tracking updates and delivery estimates are provided by the carrier and may occasionally be delayed.
Contact
Store Address: 177 Leisure Dr, Napoleonville Louisiana 70390, United States of America
Store Email:
Store Phone: +9853046467
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.