Welcome to the Quarry Glow Frequently Asked Questions page. We are here to help you have the best possible shopping experience. If you need anything else, please get in touch.
1. How long will it take to receive my order?
Handling Time: 1–2 business days. Transit Time: 6–7 business days. Estimated Delivery Time: 7–9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Shipping is free on all orders within the United States, with no minimum purchase. See our Shipping Policy for details.
3. Where is Quarry Glow located?
Quarry Glow is a United States based online business offering a curated selection of high quality lighting, with shipping available within the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible so we can catch the order before it is processed.
6. What is your return policy?
Simple and hassle free. You have 30 days from delivery to return an item in unused condition. Full details are in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, a 30 day warranty applies to all purchases. See our Return Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@quarryglow.com.
10. Do you ship internationally?
No. Shipping is exclusively within the United States.
11. Do you have a physical store location?
No, we are online only. That keeps our pricing competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are set out in our Return Policy. Email us and we will walk you through it.
14. How can I track my order?
Once your order has shipped you can follow it on our Order Tracking Page.
Contact Information
Store Address: 177 Leisure Drive, Napoleonville Louisiana 70390, United States
Store Email: info@quarryglow.com
Store Phone: +19853046467
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.