Refund policy

Last Updated: September 5, 2026

At Quarry Glow, we want you to feel confident in your purchase. If you're not completely satisfied with your order, we offer a straightforward 30-day return policy to make the return process as simple as possible.

Order Cancellations

You may request to cancel your order within 24 hours of placing it by contacting our customer service team. Please include your order number with your cancellation request.

After the 24-hour cancellation period, we cannot guarantee that an order can be canceled, as it may have already entered processing.

Once an order has been shipped or dispatched, it can no longer be canceled. However, you may return the item after delivery in accordance with the terms of this Refund & Return Policy.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must:

  • Be unused

  • Be in its original condition

  • Include the original packaging

  • Include all original tags and accessories

Our customer service team will provide guidance and instructions throughout the return process.

Restocking Fee: $0 — Quarry Glow does not charge restocking fees on eligible returns.

Return Policy at a Glance

  • Return Period: 30 days from the date of delivery

  • Item Condition: Unused and in original condition

  • Packaging: Original packaging, tags, and accessories must be included

  • Restocking Fee: None

  • Return Assistance: Our customer service team will provide instructions for completing your return

Return Shipping Costs

Defective, Damaged, or Incorrect Items

You will not be responsible for return shipping costs if the item you receive:

  • Is the wrong product

  • Arrives damaged by the carrier

  • Has a defect

In these situations, please contact us as soon as possible so we can assist you with the next steps.

Returns Due to Customer Choice

Customers are responsible for the actual return shipping cost when a return is requested because:

  • The wrong item was ordered

  • The item does not fit

  • The customer has changed their mind

  • The item is no longer wanted

Please note that original shipping costs are non-refundable.

How to Request a Return

1. Contact Our Support Team

Contact us at [Support Email] with your order number and the reason you would like to return the item.

2. Prepare Your Return

Securely package the item using its original packaging whenever possible. Be sure to include all original accessories, tags, and applicable documents.

3. Ship the Item

Once your return has been authorized, you will receive instructions for sending the item back. Please follow the shipping instructions provided in your return authorization email.

Refunds

Once your returned item is received, it will be inspected to confirm that it meets the requirements outlined in this policy.

If your return is approved:

  • Your refund will be processed to your original payment method.

  • Please allow up to 7 business days for the refund to be initiated after your return has been approved.

  • The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Exchanges

We accept eligible exchanges.

If you would like to exchange your item for a different size, color, or product, please contact our customer service team at [Support Email]. Our team will provide instructions and assist you with the exchange process.

Orders That Have Not Arrived

If your order has not arrived within the expected delivery timeframe, please contact our customer service team with your order number.

We will work with the shipping carrier to investigate the status of your package.

If the package is confirmed to be lost, Quarry Glow will provide either:

  • A full refund to your original payment method, or

  • A replacement at no additional cost to you.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return.

Any products that are excluded from our return policy will be clearly identified as non-returnable on their respective product pages.

Changes to This Policy

Quarry Glow reserves the right to modify or update this Refund & Return Policy at any time.

If changes are made, the revised policy will be posted on this page along with an updated Last Updated date.

We encourage you to review this policy periodically so you remain aware of our current return and refund terms. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

If you have questions about returns, refunds, exchanges, cancellations, or any other part of this policy, please visit our FAQs page for additional information.

Contact

Store Address: 177 Leisure Dr, Napoleonville Louisiana 70390, United States of America

Store Email:

Store Phone: +9853046467

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.